Refund policy

💎 Return & Refund Policy

We want you to love your jewelry. If something isn’t quite right, we’re here to help. This policy outlines how returns, exchanges, and refunds work at our store.

🔄 Returns

• We accept returns within 30 days of the delivery date.

• Items must be unused, unworn, and in their original packaging, including any certificates or tags.

• For hygiene and safety reasons, earrings are final sale unless defective.

• Custom, engraved, or made‑to‑order pieces are non‑returnable.

💰 Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds are issued to your original payment method.

• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

• • Shipping fees are non‑refundable.

  
  

  🔁 Exchanges

  • Exchanges are available for the same item in a different size or for an item of equal value.

  • If the requested item is out of stock, we will issue store credit or a refund.

  
  

  📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

  
  

  🛠️ Damaged or defective items

  If your jewelry arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll replace the item or issue a refund at no cost to you.

  
  

  ❌ Non-Returnable items

  • Gift cards

  • Final sale items

  • Custom or engraved jewelry

  • Earrings (unless defective)

  
  

  📬 How to start a Return

  Contact our support team at myalche.finejewelry@gmail.com with your order number and the reason for return. We’ll guide you through the next steps.